Knowledge base
Knowledge Base
Setup guides, fixes and explanations, written from the questions customers actually send us. Search it, or browse by topic below.
Browse by topic
447 articles across 14 topics, from the first login to running your own reseller panel.
Getting Started
Choosing a plan, moving your site in, and the first week of running it.
27 articles
WordPress Hosting
Installing, securing, speeding up and fixing WordPress on your hosting account.
56 articles
Web Hosting
Files, domains, speed and security for a site on shared hosting.
37 articles
Reseller Hosting
Packages, client accounts, and the business side of selling hosting.
26 articles
VPS Hosting
Root access, security, applications and scaling on your own server.
36 articles
Dedicated Server
Choosing hardware, provisioning, hardening and running a single-tenant server.
27 articles
WooCommerce Hosting
Products, payments, orders, and keeping a WooCommerce store fast.
34 articles
Domain Registration
Registering, transferring, renewing and protecting your domain names.
20 articles
FFmpeg Hosting
Converting, streaming and batch-processing video with FFmpeg on your own server.
40 articles
SSL Certificates
Getting a certificate, moving to HTTPS, and fixing certificate errors.
21 articles
cPanel Tutorials
Every cPanel screen you will actually use, and what each one changes.
32 articles
Email Setup & Configuration
Mailboxes, mail clients, spam filtering, and why messages do not arrive.
28 articles
DNS Management
Record types, nameservers, cutovers, and checking DNS from the command line.
27 articles
WHM Control Panel
Accounts, packages, DNS, security and server settings in the reseller panel.
36 articles
New here? Start with these
1
Set up your account
Where to log in, what arrives by email, and what to do first.
2
Move an existing site
We move it for you. What we need from your old host before we start.
3
Go live safely
The checks worth running before you point the domain at us.
4
When something breaks
Find out whether it is the site, the server, or the DNS.
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